Frequently Asked Questions
Booking Q&As
You can easily book your tour or package in our Webshop or contact us on bookings@swissarabenture.com. You can also send us a WhatsApp or call us on +971 50 365 44 20 for a reservation. You can make the payments online (credit card/debit card/crypto currencies) or you can select the “Cash on Pick up” option and pay when you are being picked up by your steward.
For all the tours commencing after midday, you can book a tour up to two hours before departure time. Whereas for the morning tours, you can let us know until midnight the day before.
Your steward will call you approximately two hours before the beginning of your tour to give you the exact pickup time at your requested location. The exact time is within 30 – 45 minutes of the indicated pickup time on our website. For private tours, we will contact you immediately after your booking to fix a time for your personalised tour.
Yes, you can cancel a booking until five days before the start of the tour to receive 50% of your money back. If you cancel after that time window, we can give you the option to change your tour date without a monetary refund.
Safety Q&As
At Swiss Arabenture, your safety is our priority! As a Swiss run company, we implement safety procedures and checks the same way we handle them in Switzerland. Our car fleet is not only cleaned and disinfected daily, but also inspected daily. We only use top of the range cars. Our drivers and tour guides are picked with our safety and customer service quality principles in mind. They all have been trained in their respective field, and we only have legal drivers holding a desert driving permit issued by the government of Dubai/RTA for our desert safaris.
The United Arab Emirates has been ranked the second safest country in the world by the World Economic Forum (WEF), and won the highest spot in the Gulf region. Even so, like in any other place in the world, safety precautions are still recommended. Since it is a Muslim country, religious sensitiveness should be taken into consideration.
Desert Safari Q&As
The food being served at the Desert Camp depends on your choice for either the standard buffet or the VIP dinner where the food range may be larger with a superior food quality. Generally, we will serve differently prepared BBQ meat options such a chicken, lamb, and beef together with fresh salads and different vegetable dishes. Further, there will be a variety of rice, noodles, pasta and breads. You will also enjoy a luxurious dessert buffet with fresh fruits and many different Arabic and international sweets. Please notify us of any dietary restrictions or special requests, as we are always happy to accommodate you.
Only soft drinks as well as tea and coffee are included in the package.
Alcohol consumption in the United Arab Emirates is only permitted in certain designated areas. Like hotels and bars, Desert Camps are allowed to serve alcohol for dinner. However, this is not included in the tour package and needs to be paid separately. Our guests are still expected to behave properly when under the influence of alcohol.
No, our tour package includes the Henna tattoos.
To book children between the ages 2 – 4 years or under 135cm on the desert safari tour, a private vehicle must be booked and details on infants should be included in the booking information. A child seat needs to be booked separately. If the child is below 2 years of age, we would recommend to not do the full dune bashing and go for a smoother desert drive instead.
Of course! We are well equipped and can accommodate guests in wheelchair for dune bashing and the desert camp.
Emirati Culture Q&As
Photographing government buildings and military installations should be avoided. Further, it is considered offensive to photo Muslim women, however, it depends upon the person. The safest and most courteous approach is to ask permission and if they refuse, do not get offended.
The different Emirates have varying degrees of tolerance to clothing styles. In Dubai, the dress code is rather liberal compared to other Emirates, where it is advisable to tone down the dress code to something more modest. The best option is to remain covered from shoulder to at least below the knees. Make sure to wear something comfortable for your Desert Safari and Mountain Tours.
Send us a message
Please contact us for further information or should you require a personalised private tour with individual experiences.
