Questions
Asked, and answered
What is your cancellation policy?
Day experiences may be cancelled free of charge up to 24 hours before the scheduled pickup time. Cancellations within 24 hours of pickup, or failure to appear, are charged in full. Private journeys carry the cancellation terms stated in their proposal, reflecting commitments made to hotels and partners on your behalf.
How do I book, and how do I pay?
Reserve any day experience in one WhatsApp message from its card, or ask us to compose a private journey. We accept Visa, Mastercard, Maestro and American Express via Stripe, or cash on the day of your experience. Confirmation is immediate for day experiences.
Is hotel pickup included?
Yes, hotel pickup within Dubai is included where stated on the experience. Your pickup window is confirmed the evening before.
Can children join the desert and mountain experiences?
Most experiences welcome children; dune driving is suitable from age 3, with the driving style softened on request. Details by activity are in our Age Policy. Tell us the ages of all children when you book.
What should I wear and bring?
Light layers, closed shoes for dunes and trails, and a warmer layer for evenings; the desert cools quickly after sunset. In winter, mountain evenings ask for a proper jacket.
What happens if the weather turns?
Desert, mountain and sea days depend on conditions. If weather or the authorities require it, we adjust the route, offer another date, or refund the affected experience in full.
How are the private journeys priced?
Privately. Each journey is composed for you and quoted in a written proposal, with its own terms. Nothing is public, and no two journeys are alike.